Privacy Policy

This Privacy Policy informs you policies regarding the collection, use and disclosure of personal information Tap With Ciara may receive and collect from users of Tapwithciara.com (the “Website”). By using the Website, you agree to the collection and use of information in accordance with this policy.

In line with the General Data Protection Regulation effective from May 2018, this policy sets out how Ciara Monahan uses and protects the information you provide when using my services and accessing my website. I aim to ensure any data you provide is kept securely, managed respectfully and only used for the purposes for which it has been provided. This policy will be updated periodically in line with current legislation. It explains what personal information I may collect and what I will do with it and not do with it and who will or won’t have access to it and under what conditions.

INFORMATION COLLECTION & USE

While using the Website, you may be asked to provide certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, user name, email address, telephone number, and location.

Except as otherwise disclosed to you, the Website will not sell or rent your personal information to any third parties without notifying you of our intent to share the personal information.

We may use your personal information collected within Tapwithciara.com and any affiliated websites and properties to:

  • Communicate with you through email, newsletter, inquiries, comment, messages, and notifications.

  • Provide offers, promotions, services, and informations.

  • Improve the website and the services offered on the website.

  • Conduct and process transactions.

  • Protect the website, content, information, service providers, users, system, and others.

  • For any other purposes for which the information is collected and maintained.

If you make an appointment to see me, I will give you a copy of this Privacy Policy so that you are aware in advance how I will use information provided in the course of our sessions together. I will ask you at your appointment to sign your consent to this privacy policy. 

At or after our first meeting I will ask you to complete a Client Intake Form & Contract. I will ask you for your GP contact details and some basic health information. The purpose of this information is to help me tailor the therapy to your unique needs and requirements. Also, there are some conditions that are contraindicated for EFT and sometimes there are circumstances where it may be necessary to contact your GP before commencing your sessions. I will inform you of this at our first appointment should this appear appropriate. 

If any professional or any other person shares any of your personal information with me I will let you know what has been shared and store such information securely and confidentially.

I will ask you for details of your next of kin. This is used only in emergency situations or where you have specifically requested that I contact your next of kin.

In the course of our sessions: I will keep notes that record the progress of therapy with the intention of providing a consistent, effective and ethical service and to offer an individualised treatment plan for one to one EFT therapy (including in-person and by Zoom).

I may use your email address for the purposes of sending you a recording to listen to as part of the therapy or instructions for particular therapeutic tools and techniques that can be self-applied. 

It may be necessary to send emails, texts or telephone messages to confirm or rearrange appointments or for communication regarding payment. 

You do not have to consent to the collection of information, however, if you choose not to provide it I may not be able to work with you. 

After therapy is terminated: In line with the requirements of my Governing Bodies, I will retain your records for 8 years on computer or hard copy. After 8 years I will shred any paperwork and delete any computerised information.

For the purposes of clarity, I do not receive or retain your bank details. 

GDPR

Under the General Data Protection Regulations which are effective from May 2018 you have the following rights: 

  1. the right to be informed (hence this policy).

  2. the right of access: if you wish to see your file then please make a request in writing to the Data Processor (Ciara Monahan) at ciara@tapwithciara.com. I will provide you with the information within 30 days of your request. 

  3. the right to rectification: this is your right to request changes to any information I hold that is factually inaccurate. If you believe any of the information I hold on you is incorrect then please let me know as soon as possible and I will make the relevant changes. 

  4. the right to erasure: given the nature of our work I am required to hold your details for a period of 8 years, after this your information will be securely destroyed. 

  5. the right to restrict processing: I will only use the information for the purposes that I have stated above. 

  6. the right to data portability: If you ask me to transfer the information I hold to another clinician then I will do so. I will not share your information without your specific consent, other than in the situations described above. 

  7. the right to object: to me using your personal data for any particular purpose. You have the option to unsubscribe from email newsletters at any time.

  8. the right not to be subject to automated decision-making including profiling: I will not use your information for profiling purposes. 

Confidentiality & Data Protection

I uphold the common law principles of confidentiality where the duty to keep confidence is balanced against the concept of ‘greater good’. If, in my opinion, there is good reason to believe that not to disclose certain information would cause serious danger or harm to the client, to me (as the practitioner) or to others then a GP or other appropriate agencies may be contacted. Only information required to ensure safety of relevant parties would be disclosed. Information may have to be disclosed without consent for the prevention, detection or prosecution of a crime. I cannot withhold information where there is a Court Order. The sharing of anonymous case histories with clinical supervisors and peer support groups is not a breach of professional confidentiality.

You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Email & Communications

The Website may use your personal information to contact you with newsletters, marketing or promotional materials and other information.

All emails sent from the Website will clearly state the sender and recipient. All recipients are allowed to opt-out of certain types of messages or stop all commercial messages from the Website by clicking unsubscribe.

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail, and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site.

Cookies

Cookies are small files containing unique identification data, generated by a web server and stored on the user’s browser/device to track, authenticate, and personalise the browsing experience, and analyse web traffic to this website.

Third Party Use of Cookies. Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties (such as Google Analytics) may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioural) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

You have the option to decline cookies on a pop-up banner on my main page, or can personalise your settings in your own browser.

Embedded content from other websites

Articles on this site may include embedded content/links (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. Once you use these links please be aware that you have left my website and I do not have any control over other websites.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. I cannot be held responsible for the protection and privacy of any information which you provide when visiting such sites and these sites are not governed by my privacy policy. Please exercise caution and look at the privacy statement applicable to the website you are visiting. 

Send questions to:

ciara@tapwithciara.com