Cancellation Policy

INDIVIDUAL SERVICES: If you wish to cancel a one-on-one consultation of any kind (EFT/PTT/Tarot) you must give a minimum of 24 hours notice. You will then be able to move the session to another day free of charge.

If cancellation happens after this time frame, or you do not turn up to a scheduled session without notice, the full fee will still be charged without the option to transfer it to another day.

HOLIDAYS: If you know you will be going away on holiday, let me know at least 1 week in advance, and I will do all I can to book you in for a slot on another day, subject to availability of open client slots. If I will be away, I will let you know in advance.

LATE OR EARLY ARRIVAL: Sessions will start and finish on time. If you arrive early, please wait for your appointment time in the Online Waiting Room. If you are late, I will attempt to give you the best service as possible within the time frame left, but the appointment will still end at the agreed time with no adjustment to the fee. 

BLOCKS OF SESSIONS: If you wish to terminate a pre-paid block of EFT/PTT sessions, you must follow the procedures outlined below:

First, you must detail your reasons, complaints and grievances verbally and must submit a request in writing to terminate the agreed service to Ciara Monahan at ciara@tapwithciara.com. If not, cancellations cannot be made.

Cancellation fees may be charged, up to £50.00. Refunds for services are not given except in extenuating circumstances (illness or disability that prevents you from attending sessions). Refund requests must be made within 30 days of the date of transaction (signup). And refunds will not be issued for services already rendered.

In the event of early termination of a service (e.g. package that lasts over a month or group program) because of extenuating circumstances, you may receive credit for the remaining sessions not used towards a future session offered by Tap With Ciara.

DIGITAL PRODUCTS & ONLINE GROUPS: All sales are final and no refund will be issued (whether that is full or partial refund). Some products offered as Money Back Guaranteed, trial periods, and with warranties are exceptions to this term. Exception only applies to products that clearly state that it offers 7-day refund period, Money Back Guaranteed, or that it has a warranty.

Send questions to:

ciara@tapwithciara.com